Get in Touch With Us
Got a question about something you have read on powvirtualrunning.co.uk, spotted an outdated offer, or want to suggest a brand for us to look at? This page covers how to reach us and what kind of messages we are best placed to help with.
How to Get in Touch
Email is the best way to contact our team. We read every message that comes in and try to reply within two working days. Send your enquiry to [email protected]
A quick summary of what your message is about helps us route it to the right person and get a useful answer back to you sooner, rather than a generic holding reply.
What We Can Help With
- Questions about how we rate and rank casinos not on GamStop — if you want to know why one site sits above another in our list, or what our editorial ratings actually measure, ask us directly.
- Corrections — welcome offers, wagering terms and licensing details change often. If you spot something on our list of Best Non GamStop Casinos that looks out of date, we want to know so we can check and update it.
- Suggestions for new casinos not on GamStop — if there is a newer brand you think deserves a look, tell us the name and we will consider it for review.
- General feedback on the site — clarity, missing information, or ideas for topics we have not covered yet all help us improve the site.
- Partnership or business enquiries — if you represent an operator or affiliate and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Cannot Help With
We are an independent comparison site, not a casino operator, payment provider or regulator. That means we cannot process withdrawals, resolve account disputes, verify your identity documents for a specific brand, or comment on individual customer support tickets. Those matters need to go directly to the casino in question, using the contact channels listed on its own site.
Likewise, if you are asking about GAMSTOP itself, your self-exclusion status, or how the scheme works, that sits with GAMSTOP and UK-licensed operators rather than with us. We can point you to general information, but we are not able to alter or check your exclusion status on your behalf.
A Word on Responsible Gambling
If you get in touch to say gambling has become a problem for you, we will take that seriously and point you towards organisations that offer free, confidential support. We would rather you reach out than not, and nothing you tell us in that context will be treated lightly.
What Happens After You Write to Us
Every message is read by a real person on our team, not answered by an automated script alone. Once we have looked into your query — whether that means checking a bonus term, reviewing a page, or simply answering a question — you will get a proper reply, usually within two working days. During busier periods it can take a little longer, and we appreciate your patience if it does.
Before You Write In
If your question is about which sites we currently rate most highly, it is worth checking our Best Non GamStop Casinos page first, since it is kept up to date with our latest comparisons and reasoning. If you still have a question after reading it, we are happy to go into more detail by email.
Thank you for taking the time to reach out. Whether it is a correction, a suggestion or simply a question, we read every message and value the feedback that shapes how we cover this space.
18+. Gambling involves risk. If you need support, confidential help is available through UK-based gambling support services.